Refund Policy

Effective Date: November 21, 2025

Legal Entity: Jon DeRoo LLC DBA Soo Apparel & Promotional Products

 

We strive to deliver quality custom products and excellent customer service. Because many of our items are personalized or made to order, our refund policy is as follows:

 

Custom & Personalized Items:

All custom or personalized items (including screen-printed and embroidered products) are final sale and non-refundable unless the item is defective or we made an error.

 

Non-Custom Items:

Eligible for return within 14 days of delivery. Items must be unused and in original packaging.

 

Refund Process:

To request a refund, email us at JD@ShopSooApparel.com with your order number and a brief explanation. If approved, refunds will be issued to the original payment method within 5–10 business days.

 

Incorrect or Damaged Items:

Please notify us within 7 days of receiving the item. We will promptly offer a replacement or refund.

 

Shipping Costs:

Original shipping charges are non-refundable. Return shipping is the responsibility of the customer unless the return is due to our error.