Refund Policy

Effective Date: June 12, 2025

Legal Entity: Jon DeRoo LLC DBA USA Apparel

 

We strive to deliver quality custom products and excellent customer service. Because many of our items are personalized or made to order, our refund policy is as follows:

 

Custom & Personalized Items:

All custom or personalized items (including screen-printed and embroidered products) are final sale and non-refundable unless the item is defective or we made an error.

 

Non-Custom Items:

Eligible for return within 14 days of delivery. Items must be unused and in original packaging.

 

Refund Process:

To request a refund, email us at support@theusaapparel.com with your order number and a brief explanation. If approved, refunds will be issued to the original payment method within 5–10 business days.

 

Incorrect or Damaged Items:

Please notify us within 7 days of receiving the item. We will promptly offer a replacement or refund.

 

Shipping Costs:

Original shipping charges are non-refundable. Return shipping is the responsibility of the customer unless the return is due to our error.